1. Which Saeco models do you carry?
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• Saeco New Royal OTC (bean-to-cup, office/café grade)
• Saeco Magic M1 (fully automatic, touchscreen, silent milk frother)
• Saeco Magic M2 (advanced fully automatic with variable coffee chamber and large display)
2.What makes the New Royal OTC stand out?
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• Designed for office and small cafe environments—robust, high performance
• User-friendly with easy maintenance schedule
• Great value at ₹72,000 with full servicing support
3.Why choose the Magic M1?
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• 7″ color touchscreen allows intuitive drink customization
• Ceramic disc grinder ensures consistent grind quality
• Silent automatic frother, perfect for milk-based drinks like cappuccinos and lattes
• Features a detachable brew group and a self-cleaning filter for easy upkeep
4.What upgrades come with the Magic M2?
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• Offers a manual coffee grinder with 8 grind levels
• Electronic aroma control for dosing between 8.5–15 g
• Adjustable spout height (75–160 mm) and LED lighting
• MDB protocol compatibility for payment integration, ideal for offices/cafés
• Large 7″ color screen with customizable recipe options
5. Which model is best for offices or cafés?
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• For light commercial use, the New Royal OTC is reliable and cost-effective
• For higher volume or premium beverage needs, the Magic M1/M2 offer touchscreen control, programmable drinks, and milk systems for cafés/concierges
6. Can I make milk-based drinks on all these models?
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Yes—all three support milk-based beverages:
• New Royal OTC includes a frother
• Magic M1 sports a silent frother
• Magic M2 features an advanced frother with height adjustability
7. What maintenance is required?
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• Daily: Empty drip tray, grounds bin; rinse milk system
• Weekly: Clean detachable brew unit (Magic M1/M2)
• Monthly: Descale and replace water filters as prompted
• All models have self-cleaning/heating rinse cycles
8.Are spare parts and service available?
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• Yes—Latteholic is the authorized importer & service provider, offering support for brew groups, frothers, drip trays, filters, and descalers
9. What warranty do these machines have?
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• All models include competitive manufacturer / importer warranties, with easy registration and expert servicing through Latteholic.
10. Where can I see demos or get support?
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• Free live demos available in Delhi NCR and Mumbai
• Same-day delivery in metro locations and robust after-sales service