-
Next Day Cut-Off – Most orders placed by 2:00 PM IST will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Silveor is not responsible for any processing delays beyond our control.
-
Carriers and Tracking – Silveor Lifestyle uses Delhivery for most shipments. Tracking details are sent to your email.
-
Signature Confirmation – Silveor Lifestyle reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
-
Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse at 2:00 PM ISTeach day from Monday through Thursday. Please let us know ASAP if you notice an error in your order details.
-
Carrier Shipping Delays – Silveor Lifestyle is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.
-
Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and call us immediately at +91-7827349546. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit ASAP. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
-
Product Defect Claims – If you receive a product which you feel is defective, please contact us. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.